New Card FAQs

About HSBC

• What is the Reward Zone® program?

  The Reward Zone® program is a Best Buy^TM loyalty-based program where members earn points on purchases they make at Best Buy. With the Reward Zone® program MasterCard®, members earn more points faster as they can use the card not only at Best Buy, but wherever MasterCard is accepted. For more program details, visit MyRewardZone.com

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• Who issues the RewardZone® MasterCard®?

  The RewardZone® MasterCard® is issued by HSBC Bank Nevada, N.A. and is serviced by HSBC Card Services, Inc. and/or HSBC Card Services (II), Inc.

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• Who is HSBC?

  HSBC is one of the world?s largest financial institutions and largest credit card issuers with over 50 million customers nationwide.

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Approval

• Am I guaranteed to receive a credit card?

  No, by applying for a credit card, you authorize HSBC to obtain a current credit bureau report about you and to verify the information provided on your application. Approval is pending review of these and of other information.

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• When will I receive my MasterCard?

  If you are approved, you will receive your new MasterCard and the terms associated with your account within 10 business days. If we are unable to establish an account for you, we will send you a letter explaining our decision.

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• Can I have more than one RewardZone® MasterCard® Account?

  Currently, you may only have one type of HSBC Credit Card account.

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Qualifying

• What are the qualifications for getting a credit card?

  In order to qualify for a credit card, you must be at least 18 years of age. Credit approval will be determined upon review of your current credit bureau report and other information bearing on your creditworthiness. You may be notified of our credit decision by mail.

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Rate Information

• What is a Variable Rate?

  A variable rate is a rate that can change because it is based on an Index. For each billing cycle, the Index is determined in the month prior to the month in which the billing cycle ends. In that prior month, the highest Prime Rate published in The Wall Street Journal is selected (the "Index"). If the Index has changed, the new variable rate will take effect with the billing cycle that ends on or after the first day of the month following the Index change. For example, if the Prime Rate used to determine the Annual Percentage Rate was 9%, which if added to a Spread of 9.99%, would result in a variable Annual Percentage Rate of 18.99%. (Sum of the Prime Rate and the Spread.)

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• What is the Prime Rate?

  The Prime Rate is the Index used to calculate the interest rates on variable rate accounts. For each billing cycle, the Index is determined in the month prior to the month in which the billing cycle ends. In that prior month, the highest Prime Rate published in The Wall Street Journal is selected (the "Index"). If the Index has changed, the new variable rates will take effect with the billing cycle that ends on or after the first day of the month following the Index change.

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• Can the Prime Rate go up or down?

  Yes, the Prime Rate can go up or down

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• If the Prime Rate goes up or down, when does it affect my statement?

  If the Prime Rate (Index) goes up or down, the new variable rate will take effect with the billing cycle that ends on or after the first day of the month following the Index change.

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• What is a Default APR?

  The Default APR is the rate charged on your entire account balance if at any time your Minimum Payment is received after the Payment Due Date, you exceed the credit limit on this Account or any other account you have with us or our affiliates, or you are otherwise in default under the terms of your Agreement.

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Card Security

• Card Security

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